Frequently Asked Questions

All the information that you need with our answer to the frequest questions:

Check in - check out time

Check In is from 1am to 8pm. Other times on request.
Check in after 8pm (within midnight) is possible for an extra cost of 10€.
Sorry, it is not possible to check in after midnight.
It is necessary to communicate the approximate time of arrival in advance.

Check out is at 10.30am.


Are the prices shown per person or per room?

The prices you find on the site are per room per night.


Do I have to pay a deposit when I book?

When you book the room you will be asked for a guarantee:
you can leave your credit card details or pay a deposit by bank transfer.
The payment / balance of the room will be charged at arrival.


Do you accept credit cards?

Yes, VISA and MASTERCARD

Can I connect to the internet?

Of course! Free Wi-Fi connection is available. You will find the password in the room.


Is there a luggage storage?

Yes, you can store your luggage for free on the day of arrival and departure.
The collection of the luggage must be agreed with the Management.


Is there a return times?

No. At arrival you will be given the keys of the room and of the main entrance and you will have full autonomy.


Where can I park the car?

You can easily park your car in the streets around the B&b in the parking places marked with blue lines (toll parking 1€ per hour from 8am to 8pm, at night, Sundays and holidays parking is free). The parking places marked with white lines are for residents.

It is possible to park for free in Campo di Marte in front of the Nelson Mandela Forum and in some areas around the stadium (about 5-700 meters distance from Casa di Lilli) but you must always check if there are no events such as soccer matches or concerts, in this case the whole area becomes toll parking.


How can i get to the center?

The historic center of Florence is about 2 km away and can be easily reached on foot with a comfortable walk of about half an hour.
Otherwise the bus stops are 200 meters away: number 17, from Viale dei Mille (Mille Sette Santi stop), or number 11 from Via Marconi (Marconi Caselli stop) both lead to Piazza San Marco (Arazzieri stop) in about 15 minutes.
We do not recommend using the car to reach the historic center


If I come by Train how can I get to the B&B?

You will find all the information on how to reach us on the page Location - where we are


If I come by Car how can I get to the B&B?

You will find all the information on how to reach us on the page Location - where we are


What does the room price include?

  1. Overnight
  2. Breakfast
  3. Bed linen
  4. Individual set of towels
  5. Courtesy Kit (soap, shower gel, cap)
  6. Hairdryer
  7. Air conditioning / heating
  8. Wi-Fi Internet
  9. Filtered water in a carafe
  10. Possibility of luggage storage
  11. Daily cleaning of the room


Are there any other costs?

Yes, the Tourist City Tax: € 4 per person per night for the first 7 nights (children up to 12 years are exempted). It must be paid at arrival (only cash).
All other optional services not listed among those included in the cost of the room (e.g. laundry, bike rental).


Can I bring my dog with me?

We are sorry but we do not accept pets in our facility.
Exceptionally small dogs are allowed upon agreement with the Management.


Can I smoke?

We are sorry but our rooms are all non-smoking.
However, smoking is permitted in the garden and on the terrace.


I have a 3 year old son, does he pay too?

Children under the age of 3 stay for free.
Cot / crib available on request at an additional cost of € 10 per night.


How do I cancel my booking?

Cancellations are free up to 7 days before the arrival date.
For cancellations less than 7 days and more than 24 hours before the day of arrival, the amount of the first night will be charged.
For cancellation on the day of arrival or no-show the amount of the entire stay up to a maximum of 3 nights will be charged.
Cancellations and changes requests must be sent to the mailbox info@sognafirenze.com

Further Information


Take a look at all the details and our conditions

Contact Us

Sogna Firenze
via delle Porte Nuove 36/38 - 50123 FLORENCE Italy

+39 055 321 5114

E-mail

C.F. 04855220481

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